Leadership Is All About Relationships
The following words are found on the wall of the executive suite at University Federal Credit Union in Austin, Texas…

This has proven to be a very successful philosophy, as University Federal Credit Union is one of the most successful financial institutions in the area.
There are only two known constants for the future: People and customer service. What is your organization doing to leverage relationships with your employees and customers? Investments in these areas will yield the greatest return on investment.
And remember, it’s all about the relationship.


Jeffrey Gitomer, author of 
