Jeffrey Gitomer, author of 
, 
Seven Keys to Effective Daily Leading
- Competence – learn something new.
- Character – always do the right thing.
- Communication – ask the right questions.
- Compassion – make someone feel special.
- Connection – plant the seeds of relationships.
- Commitment – action changes things.
- Courage – take personal responsibility for your life.
Remember, it’s all about the relationships.